Shipping & Returns Policy

• Pre-Order Dispatch Window / Ventana de Despacho: This is a Pre-Order campaign / Este producto se encuentra en campaña de Preventa. Shipments for this pre-order round will begin during the first week of December 2026 and will be fulfilled progressively through late January 2027, depending on order volume, harvest processing in origin, and carrier demand during the holiday season. (Los envíos de esta ronda de preventa comenzarán a despacharse durante la primera semana de Diciembre de 2026 y se extenderán progresivamente hasta finales de Enero de 2027, sujeto al volumen de demanda, procesamiento de cosecha en origen y saturación de transportistas de fin de año).

• Delivery Timeline / Plazo de Entrega: Estimated delivery times apply from the date your order is physically dispatched from our warehouse, not from the date the pre-order is placed. (Los tiempos estimados de entrega comienzan a correr a partir de la fecha de despacho físico de la mercancía desde la bodega, no desde el día en que se realiza la compra en preventa).

• Combined Shipments / Envíos Combinados: If your order includes both pre-order items and in-stock items, all items will be shipped together in a single package once the pre-order product arrives at our fulfillment center. If you require in-stock items to arrive earlier, please place separate orders. (Si tu pedido incluye productos en preventa y productos con stock disponible, todo el pedido se enviará junto en un solo paquete cuando el producto de preventa esté disponible. Si necesitas recibir productos antes, realiza compras por separado).

• Schedule Updates / Cambios de Fecha: We will keep you informed of any updates regarding your shipment status via email. (Cualquier ajuste en el cronograma estimado de despacho te será notificado oportunamente al correo electrónico registrado).

Jaguar Siembra LLC operates a dual fulfillment structure: Miami Fulfillment Hub (ShipHero) for international, USA, Canada, and global orders; and Bogotá Warehouse for local Colombia orders.

• USA & International Carriers: International and North American orders are dispatched via trusted carriers including USPS, UPS, FedEx, and DHL Express, depending on the selected destination and rate tier.

• Colombia Local Orders: Orders within Colombia are dispatched locally from Bogotá via national logistics partners (MiPaquete / Skydropx local network / Servientrega / Deprisa y otrós canales locales).

• Flat Rates / Tarifas Fijas: Shipping costs are calculated automatically at checkout based on total cart weight.

• Delivered Duty Unpaid (DDU / DAP): All international orders shipped outside the United States are sent under DDU (Delivered Duty Unpaid) / DAP (Delivered at Place) terms.

• Customer Responsibility / Responsabilidad del Cliente: Import duties, Value Added Tax (VAT), customs clearance fees, or local administration tariffs levied by the destination country are not included in the checkout total and are the sole financial responsibility of the recipient upon arrival.

• Refused Deliveries: If a package is refused or abandoned by the recipient due to customs fee non-payment, any return shipping expenses or abandonment fees incurred by Jaguar Siembra LLC will be deducted from any potential refund.

• Third-Party Delays / Eventos Fuera de Control: Jaguar Siembra LLC is not responsible for shipping delays caused by customs holdbacks, weather disruptions, global supply chain bottlenecks, carrier backlogs, or incorrect delivery address information provided at checkout.

• Address Accuracy / Corrección de Dirección: Customers are required to review their shipping address prior to order completion. Address correction fees or re-shipping costs resulting from address errors will be billed to the customer.

Due to the artisanal, food-grade, and perishable nature of specialty coffee and ceremonial cacao, strict sanitary regulations apply:

• Food Product Returns / Devolución de Alimentos: For food safety and health compliance standards, opened or unsealed coffee bags and cacao blocks cannot be returned or refunded.

• Order Cancellations Prior to Dispatch / Cancelación de Preventas: If you request an order cancellation before your pre-order package has been fulfilled/dispatched by our Miami or Bogotá warehouse, a refund will be processed within 5 to 10 business days to your original payment method. If specified in your purchase agreement/lab terms, administrative handling deductions may apply.

• Damaged or Incorrect Items / Productos Dañados o Erróneos: If your order arrives damaged, defective, or incorrect, please notify us within 7 calendar days of receipt at support@jaguarsiembra.com with:

  1. Your Order Number (#JS-XXXX).
  2. Clear photographs of the shipping label, exterior packaging, and affected product.

  Once verified, our team will process a replacement or store credit at no additional cost.

For any questions or support regarding your order:

• Email: support@jaguarsiembra.com / info@jaguarsiembra.com

• Website: www.jaguarsiembra.co

• Entity: Jaguar Siembra LLC — 7901 4th St N Ste 300, St. Petersburg, FL 33702, USA